Refund policy

Returns & Refund Policy

Return Policy

As SpicenEasy products are food products, we do not accept returns or exchanges for change of mind, even if the products are unopened or unused.

However, if you receive a product that is damaged, defective or incorrect, please contact us at info@spiceneasy.com.au so we can help resolve the issue.

Your rights under Australian Consumer Law still apply.

Requesting a Return or Refund

If there is a problem with your order, please email info@spiceneasy.com.au with:

Your order number.
A brief description of the problem.
Photos of the product and packaging, where possible.

We will review your request and advise you of the next steps.

Please contact us before sending any products back so we can provide the correct return instructions.

How to Return an Item

If a return is required, we will email you return instructions and an Australia Post return label.

If you have a printer:

Print the return label, attach it securely to your parcel and take it to any Australia Post office.

If you don't have a printer:

Save the return label on your phone and take it to an Australia Post office. If the label includes a supported QR code or barcode, Australia Post staff can print it for you.

Please pack your items securely to prevent further damage during transit.

We recommend keeping your postage receipt and tracking details until your return has been completed.

Where required under Australian Consumer Law, we will cover reasonable return shipping costs for faulty or incorrect products.

Refunds

Once your refund has been approved, we will notify you by email.

If a product needs to be returned, we may need to receive and inspect it before confirming your refund.

Approved refunds will be processed within 3 business days and issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

No return shipping or transaction fees will be deducted from refunds provided under Australian Consumer Law.

Late or Missing Refunds

If you have received confirmation that your refund has been processed but have not yet received it, please check your bank account or original payment method.

Your bank or credit card provider may take additional time to process the refund.

If you still haven't received your refund, please contact us at info@spiceneasy.com.au.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or contains the wrong product, please contact us at info@spiceneasy.com.au with your order details and photos, where possible.

We will assess the issue and arrange a refund, replacement or another appropriate solution in accordance with Australian Consumer Law.

For major problems with a product, you may be entitled to choose between a refund or replacement.

Even though we don't accept change-of-mind returns, you can still request a refund or replacement if there is a problem with your product.

Your rights under Australian Consumer Law apply regardless of when the problem is discovered, subject to the applicable legal requirements.

Return Shipping

If a product needs to be returned because it is damaged, defective or incorrect, please contact us before arranging postage.

We can provide an Australia Post return label and instructions.

Where required under Australian Consumer Law, we will cover reasonable return shipping costs.

Undeliverable or Unclaimed Orders

If your order is returned to us because it was unclaimed, could not be delivered or an incorrect or incomplete address was provided:

A redelivery fee will apply if you would like the order resent.
The redelivery fee must be paid before we dispatch your order again.
Redelivery will be charged at our standard shipping rate for your location.

As our products are food items, we may need to check whether returned products are suitable for redelivery. If they cannot be safely redelivered, we will contact you to discuss the available options and any additional charges.

If you do not wish to have your order resent, please contact us to discuss the available options. Change-of-mind refunds are not normally available for food products.

If the delivery problem was caused by an error on our part or by our courier, we will help resolve the issue without charging additional shipping fees where required by Australian Consumer Law.

Please check that your delivery address is complete and correct before placing your order.