Shipping & Delivery Policy

At SpicenEasy, we aim to make shipping simple, affordable and reliable so you can enjoy your favourite spices, seasonings and recipe kits delivered straight to your door.

We deliver Australia-wide to eligible addresses using our trusted delivery partners, Australia Post and CouriersPlease.

Delivery Options & Shipping Rates

FREE Standard Shipping on all orders of $89 AUD or more, Australia-wide!

For orders under $89 AUD, the following flat-rate shipping charges apply:

State / Territory	Standard Shipping	FREE Shipping
New South Wales (NSW)	$10.95	Orders $89+
Australian Capital Territory (ACT)	$11.95	Orders $89+
Victoria (VIC)	$11.95	Orders $89+
Queensland (QLD)	$14.95	Orders $89+
South Australia (SA)	$14.95	Orders $89+
Western Australia (WA)	$17.95	Orders $89+
Northern Territory (NT)	$17.95	Orders $89+
Tasmania (TAS)	$18.95	Orders $89+

Please note:

• Shipping charges are calculated automatically at checkout based on your delivery address and order value.

• FREE Standard Shipping applies to eligible orders of $89 AUD or more, regardless of the Australian state or territory.

• Delivery availability is subject to courier coverage. Some rural or remote addresses may not be serviceable. Available delivery options will be confirmed at checkout.

For shipping enquiries, please contact info@spiceneasy.com.au.

When Will My Order Be Dispatched?

We aim to dispatch all orders within 1–3 business days once payment has been successfully processed.

Orders are dispatched from our Australian warehouse using Australia Post or CouriersPlease.

Please note: During promotional periods, public holidays or times of exceptionally high demand, dispatch may take longer than usual.

Once your order has been dispatched, you will receive shipping confirmation and tracking details, where tracking is available.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times will vary depending on your location and the courier's delivery schedule.

State / Territory	Estimated Delivery Time
New South Wales (NSW)	2–4 business days
Australian Capital Territory (ACT)	2–5 business days
Victoria (VIC)	2–5 business days
Queensland (QLD)	3–7 business days
South Australia (SA)	3–7 business days
Western Australia (WA)	7–10 business days
Northern Territory (NT)	7–10 business days
Tasmania (TAS)	7–10 business days

Important: These are estimated delivery times from the date of dispatch, not the date of order placement. They are provided as a guide and are not guaranteed delivery dates.

Delivery times may be affected by courier delays, weather conditions, public holidays, peak shopping periods and other circumstances outside our reasonable control.

SpicenEasy Pty Ltd will make reasonable efforts to ensure your order is dispatched promptly and delivered within the estimated timeframe. However, delays may occasionally occur.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Delivery & Signature Requirements

We recommend providing a delivery address where someone will be available to receive your parcel, such as your home or workplace.

Depending on the courier and delivery service, a signature may be required upon delivery.

If no one is available to accept the parcel, the courier may:

• Leave a collection notice with instructions for collecting your parcel from a designated collection point.

• Transfer your parcel to a nearby post office or authorised collection facility.

• Arrange another delivery attempt, depending on the courier's procedures.

Please follow the instructions provided by the courier to arrange collection or redelivery.

Important: Customers are responsible for providing a complete and accurate delivery address at checkout. If an order is returned to us because of an incorrect address, unsuccessful delivery attempts or failure to collect the parcel, additional shipping charges may apply for redelivery.

Tracking Your Order

Once your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking details, where available.

You can use these details to monitor your delivery through the relevant courier's tracking system.

If you experience any issues tracking your order or your parcel has not arrived within the expected timeframe, please contact us at info@spiceneasy.com.au so we can assist.

Damaged, Missing or Incorrect Deliveries

We take care when packing and dispatching your order. However, if your parcel arrives damaged, contains missing items or does not match your order, please contact us as soon as possible.

Where possible, we recommend notifying us within 7 days of delivery so we can investigate promptly with the courier.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photographs of damaged products and packaging, where applicable.

We will review the matter and work towards an appropriate resolution.

The recommended 7-day notification period does not limit your rights or remedies under Australian Consumer Law.

Out of Stock Items

Occasionally, an item in your order may become unavailable after your purchase.

If this happens, we will endeavour to contact you as soon as possible to discuss the available options, which may include:

• Waiting until the item is back in stock before dispatching your complete order.

• Shipping the available items separately.

• Arranging a refund for the unavailable item.

If you choose to have your order shipped in multiple deliveries, we will advise you of any applicable additional shipping charges before proceeding.

Need Help With Your Delivery?

If you have any questions about shipping, delivery times or tracking your order, we're happy to help.

Email: info@spiceneasy.com.au

Website: www.spiceneasy.com.au

We appreciate your patience and support, and look forward to delivering more delicious flavours to your kitchen!